Reference

How We Handle Your Account Information

We built this privacy policy to explain how crikes collects, stores and protects the information you share when you open an account, deposit via bKash or Nagad, and play in our lobby.

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crikes How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to request a copy of the data we hold, ask us to correct an error, or delete information we no longer need, start with the contact paths below. Our account-care team handles privacy requests during the same hours we staff general support, and we respond within the timeframe local data-protection standards require. You can also ask us to stop sending promotional messages or to explain a specific entry in your transaction log.

Live chat Open the chat bubble in the bottom corner of any page when you're logged in. Privacy requests go to a senior agent who can pull your account record and explain what we store, or flag your request for our compliance desk if it needs formal handling.
Email support Send your data request to our support inbox and include your registered mobile number or account username so we can verify your identity before we share any details. We route privacy inquiries to a dedicated queue and aim to reply within two business days.
Account settings Log in, open your profile, and look for the privacy-preferences tab. You can download a summary of your deposits, withdrawals, and recent logins, and you can toggle marketing consent on or off without contacting support.
DATA PROTECTION

How We Secure What You Share

We encrypt your account login and every payment instruction you send from your bKash or Nagad app using TLS. Once data reaches our servers we store it in access-controlled databases: only the engineers and compliance staff who need it for account verification or fraud review can see personally identifiable fields. We log every internal access so we can audit who looked at what. Session cookies track your login state and game preferences; we set them to expire when you close the browser unless you check the remember-me box, and we never store your wallet PIN or password in a cookie.

Encrypted transport

Every page and API call runs over HTTPS. When you confirm a bKash deposit or enter your account password, the data moves through an encrypted tunnel from your device to our gateway; nobody in between can read it.

Cookie notice

We set a session cookie when you log in, a preference cookie if you choose a language or currency, and an analytics cookie to understand which lobby sections get the most traffic.

Retention limits

Transaction logs stay on file as long as financial regulations in eligible regions require, typically several years. Marketing data and browsing history expire faster: we purge old campaign records every twelve months and session logs every few months unless they're…

Request your data

You have the right to ask for a copy of everything we hold about you, to correct mistakes, and to request deletion once legal retention periods end.

Privacy Policy Questions

We ask for your full name, date of birth, mobile number, email address, and a government-issued identity document during sign-up. We also record your IP address and device fingerprint to prevent duplicate accounts and detect fraud.

We store your wallet number to process deposits and withdrawals. When you request a payout we send the funds to the same wallet you used for your last deposit unless you contact support to update it, and we log each transaction for compliance audits.

Yes. Log in, go to account settings and download your data summary, or contact live chat and ask for a full export. We'll verify your identity and send a file with your registration details, transaction history, session logs, and any support tickets you opened.

We share transaction records with bKash, Nagad and Rocket to process payments, and we send session tokens to game studios like Pragmatic Play when you open a slot. If local law requires it we disclose account details to regulators or law enforcement, but we do not sell data to advertisers.

We archive your transaction history and identity documents for the period financial regulations in eligible regions require, usually several years. Marketing preferences and session logs are deleted when you close the account unless they're part of an ongoing compliance review.

Open your account settings, find the notifications tab, and turn off marketing consent. Changes take effect immediately. You'll still receive transactional messages about deposits, withdrawals, and account security, but no bonus announcements or game recommendations.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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