Reference

Terms Conditions

We set out how your crikes account works, how deposits and withdrawals through bKash, Nagad and Rocket are handled, and what happens if a bet or game round is disputed.

Account eligibilityDeposit & withdrawal rulesBet settlement policyDispute resolution stepsClosure & suspension terms
crikes Terms Conditions
NEED HELP

Contact Us About These Terms

If any clause in these terms is unclear, or you want to report an account issue, withdrawal delay or disputed bet, reach us through the channels below. We respond faster when you include your account username and a brief description of the issue. Keep a copy of any correspondence for your records.

Team online

Live Chat

Tap the chat icon in the account dashboard and describe your terms query or dispute. Our team will ask for your username and the specific clause or transaction in question so we can pull the relevant records and reply with the correct interpretation.

Email Support

Send your terms question or formal dispute notice to the support address listed in your account settings. Include your registered email, username and a clear subject line. We aim to reply within one business day with the next steps or clarification.

Help Centre

Browse our help articles for explanations of account eligibility, Deposit references, bet-settlement rules, withdrawal verification and closure procedures. Each article links back to the relevant terms clause so you see the full context before raising a ticket.

OUR COMMITMENTS

How We Uphold These Terms

We enforce these terms consistently so every player in Dhaka, Chittagong and across Bangladesh gets the same treatment. Automated systems flag duplicate accounts and suspicious withdrawal patterns, but every case is reviewed by our compliance team before we take action. If we close an account or void a bet, we tell you why and give you a path to dispute it.

Fair Enforcement

We apply the same rules to every account. If we suspend a withdrawal or close an account, we cite the specific clause and provide the evidence.

Secure Transactions

Every bKash, Nagad and Rocket deposit is logged with a unique transaction reference. Withdrawals require identity verification on your first request, then a PIN or OTP on subsequent requests. We encrypt all payment data and never store your mobile-wallet PIN.

Transparent Changes

When we update these terms, we post a notice in your account inbox and on the site footer. Major changes take effect fourteen days after notice so you have time to review.

Record Retention

We keep bet records, deposit logs and chat transcripts for twelve months to resolve disputes and comply with audit requirements. After that period, personal identifiers are anonymised.

Terms & Conditions FAQ

Our system flags duplicate registrations by device ID, payment wallet and IP address. If we confirm multiple accounts, we close all but the first one, void any bets placed on duplicates, and forfeit balances. This rule prevents bonus abuse and ensures fair play for everyone.

We process every legitimate win. Withdrawals are held only if identity verification is incomplete, if the account shows signs of fraud, or if a bet is under dispute. We explain the reason and tell you what documents or steps will release the funds.

Standard disputes are reviewed within three business days. We check game logs, provider records and your account history, then issue a decision by email. If the fault is ours, we credit your account and apologise. If the bet stands, we explain why.

Yes. Account rules, deposit and withdrawal procedures, and dispute steps apply across slots, live tables and sportsbook markets. Specific bet-settlement rules for sports are covered in a separate section, but the core terms remain the same.

We monitor regulatory developments and adjust our service to stay compliant. If new law restricts online wagering in your region, we will notify you, suspend new deposits, and allow you to withdraw your balance. Your existing balance and play history remain secure throughout.

We can update terms to reflect legal changes, new features or security improvements. You receive advance notice in your account inbox. If you disagree with a material change, close your account and withdraw your balance before the change takes effect; continued use means acceptance.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.